shwe99 Frequently Asked Questions

On Android, open shwe99.mom in Chrome, tap the menu (three dots), and select "Add to Home screen". On iPhone, tap the "Share" button in Safari and choose "Add to Home Screen". This lets you open shwe99 directly from your home screen just like an app, without needing the browser address bar.

Yes. The shwe99 platform is designed to run smoothly on both Android and iOS phone browsers. Open shwe99.mom in Chrome, Safari, or Firefox, log in, and you can play all games without any app. For the best experience, use a Wi-Fi or 4G/5G connection.

If the connection is lost, the game pauses on the server side. Once you reconnect and log back in, you will either be able to continue from where it stopped or see the settled result of the round. A single spin will not be charged twice — all data is recorded on the server.

First, try clearing your browser cache. In Chrome, go to Settings → Privacy → Clear browsing data and check "Cached images and files". In Safari, go to Settings → Safari → Clear History and Website Data. If that does not help, check your internet connection and contact us via Live Chat.

Withdrawal processing at shwe99 normally takes between 30 minutes and 3 hours. If that time has passed, check that the name on your wallet matches the name on your shwe99 account — a mismatch often holds up the process. Also check whether you have met the wagering requirement. If you still have an issue, contact Live Chat and provide your transaction ID.

The wagering requirement for the welcome bonus is 25 times the bonus amount. For example — if you deposit 20,000 Ks and receive a 30,000 Ks bonus, your balance becomes 50,000 Ks. You would need to wager 30,000 Ks × 25 = 750,000 Ks before you can withdraw the bonus and any winnings from it. You can check your wagering progress in your account dashboard.

The minimum withdrawal amount at shwe99 is 30,000 Ks. After submitting a request, it normally arrives within 30 minutes to 3 hours. It may take a little longer during busy periods, but if it exceeds that time you can raise the issue via Live Chat.

For payment security, the name on your shwe99 account must exactly match the registered name on the wallet you are withdrawing to — whether that is KBZPay, Wave Money, AYA Pay, or CB Pay. If the names do not match, the withdrawal will be put on hold and additional ID verification may be requested.

Personal information verification is required to protect your account and to keep the platform's financial security systems running properly. Confirming at shwe99 that you opened the account yourself and are the real account holder gives your money and personal data better protection.

If you receive a rejection, contact us via email or Live Chat to find out the reason. Common reasons include unclear images, an expired document, or a name mismatch. Resubmit the correct document with a clear photo and the verification should go through.

shwe99 accepts an NRC (National Registration Card) or a Passport as valid ID. The photo must be clear and key details (card number, name) must not be covered. The name on the ID must match the name on your shwe99 account.

This is a required check to confirm you are the account holder. Withdrawals to another person's wallet are not allowed — the wallet must be the player's own KBZPay, Wave Money, AYA Pay or CB Pay wallet, and the registered name must match. If there is any discrepancy, the verification team will review it.

shwe99 currently supports 4 payment methods — KBZPay, Wave Money, AYA Pay and CB Pay. The minimum deposit for all methods is 3,000 Ks. For a smooth deposit experience, make sure the name registered on your wallet matches your shwe99 account name before depositing.

Click "Deposit" on your shwe99 account dashboard, select KBZPay and enter the amount you want to deposit. Confirm the provided QR code or account number in your KBZPay app and complete the transfer, then upload a screenshot of your proof of payment on the dashboard. You will receive a notification once the credit reaches your account.

Deposits usually arrive shortly after transfer, but there may be a slight delay during busy periods. If it has been over 1 hour, send a transaction screenshot (showing the amount, date and transaction reference) to the support team via Live Chat — they will look into it for you.

Select Wave Money from the deposit section on shwe99, then make the payment to the provided phone number or QR code using your Wave Money app. You can deposit from 3,000 Ks. After the transfer, upload a receipt screenshot in the shwe99 deposit form — you will receive a push notification once the credit arrives.

The 2D result is based on the last two digits of the official reference rate from Myanmar's currency market. There is no way to predict which number will come out in advance — it is a result drawn from the market environment. shwe99 will never recommend number-cracking tools or number selection methods.

Yes. All local games including 2D, 3D and Shan Koe Mee run smoothly on Android and iOS phone browsers. Open shwe99.mom in your mobile browser and log in — the game interface will automatically adjust to fit your screen. A good connection will give you the best experience.

Shan Koe Mee is a card game where players receive cards and try to beat the dealer's hand. The value of a hand is calculated based on 3 suits. Players decide when to hit (take another card) and when to stand, then face off against the dealer. If you're new, it's a good idea to enter the game on shwe99 and practice in demo mode first.

2D wins when the last two digits match, while 3D requires roughly three digits to match, so the prize is larger. The 3D result is also drawn from the market environment and cannot be predicted in advance — no number-cracking tool can guarantee anything, so play using your own judgment.